Help & Support
Everything you need to use techcadd
A short guide to signing in, finding your way around and fixing the common problems.
One sign-in
One email and password for everything you use.
Your records only
Each account sees just what it is allowed to.
Verified documents
Receipts and certificates carry a QR check.
Safe by default
Temporary passwords, automatic sign-out.
Getting started
Three steps to begin
Sign in
Open the sign-in page and enter the email and password given to you by your branch office.
Set your own password
The first password is temporary. Choose your own before anything else: at least 10 characters, with a letter and a number.
Start working
You land on your own home screen, with the menu on the left showing the sections your account can use.
Features
One place for the whole institute
What you see depends on your account. These are the main sections.
Calls & enquiries
Log calls and walk-ins, set a follow-up date, and move an interested person on to an enquiry.
Registration
Turn an enquiry into an admission with course, fee and enrolment date, and update it later if details change.
Fees
Collect instalments, apply approved discounts and see what is paid, due and overdue.
Receipts
Every payment gets a numbered receipt with a QR code that anyone can scan to confirm it is genuine.
Batches & attendance
Create batches, assign trainers, follow the timetable and mark attendance for each class.
Certificates
Request and approve certificates. Each one carries a code that can be checked online.
Dashboard & reports
See enquiries, admissions and collections at a glance, with follow-ups due today.
Student page
Students see their own fees, receipts, attendance and certificate, and nothing else.
How-to
Common tasks, step by step
Each task starts from the menu on the left of the screen.
Take a new enquiry
- Open Visited Enquiry from the menu
- Add the person, the course they want and a follow-up date
- Use Enquiry Update to record each follow-up
Register a student
- Open Registration from the menu
- Pick the enquiry or enter the student details
- Set the course, total fee and enrolment date
Collect a fee
- Open Fees and find the student
- Enter the amount received and how it was paid
- Print or share the receipt that is created
Mark attendance
- Open Attendance and choose the batch
- Pick the class date
- Mark each student and save
Issue a certificate
- Open Students and find the student
- Request the certificate once the course is complete
- After approval, print it with its verification code
Check your own details
- Sign in with your student account
- See fees paid and due, with receipts
- See your attendance and certificate
Help
Common questions
Quick answers to the problems people run into most.
I forgot my password. What do I do?
On the sign-in page press "Forgot Password?", enter your email and open the link that is sent to you. The link works for 30 minutes and only once. If no email arrives, ask your branch office to reset the password for you.
It says "Too many attempts".
After 5 wrong tries the sign-in is paused for 15 minutes for that email. Wait, then try again or use "Forgot Password?".
Why was I asked to change my password?
A password given to you by someone else is temporary. This happens the first time you sign in and after the office resets your password.
I was signed out on my own.
A sign-in lasts 12 hours. You are also signed out everywhere when your password is changed or reset, or if your account is switched off.
I cannot see a section or a record.
Each account only shows what it is allowed to use, and staff see their own branch. If something you need is missing, ask your branch manager.
How do I check that a receipt or certificate is real?
Scan the QR code printed on it with a phone camera. It opens a page that confirms the document, with no sign-in needed.
How do I change my password later?
Sign in, open Settings and use "Change password". You need your current password.
Still stuck?
Contact your branch office. They can reset your password, switch your account back on and fix what you can see.
Go to Sign In